OfficeServ Contact Centre Agent
Extending the informal call centre Actively managing Informal or formal call centres can be difficult and time consuming. OfficeServ Contact Centre Agent extends the ACD functionality of the OfficeServ by bringing call centre and handset functions to the desktop. OfficeServ Contact Centre Agent comprises of 6 modules: that can be selectively displayed on an agents desktop Group View, Login, Dialler, Current calls, Call Preview, and Wallboard.