OS Operator

First impressions count so it is imperative that incoming calls are managed as effectively and professionally as possible by your Operators. That s why Samsung has developed OfficeServ Operator, a PC based Console that makes handling high volume call traffic as smooth and efficient as possible, the image of your organisation. With the simplicity of point and click operation, OfficeServ Operator replaces traditional handset key and lamp working to offer each Operator extensive call handling functionality, vastly improving their day-to-day management of incoming call traffic. OfficeServ Operator offers users choice, allowing the more experienced operator to revert to keyboard operation without compromising functionality. Stand in or temporary operators can use drag & drop or follow the context sensitive prompts displayed at the top of the screen.