Care Homes

Samsung OfficeServ Call Reporting has been designed to offer organisations of any size the ability to maximise the use of staff, telephony and IT resources. Using historical call statistics, extension, groups of extensions, DDI and trunk activity can be analysed to assess call traffic and users efficiency, so that you can:
- Verify call costs, including multiple carriers
- Calculate call handling capacity and traffic flows
- Manage staffing levels to meet fluctuations in demand
- Create concise billing information for cost centres, extensions, clients and campaigns
- Create automated or on-demand reports in standardised Excel, Word, HTML and email formats.

Mobility is more about connectivity, being in contact wherever you are. In the caring environment being contactable is more important than its ever been. Having the right patient information, being up to date with the facts and being in contact with other team members when it matters makes all the difference. Old info is the wrong info and returning calls when its too late is pointless. Samsung Unified Communications solutions really deliver in bringing people and their methods of communication together and in contact with each other.

Features of OfficeServ Connect
1. System will poll up to 5 devices (mobile phone, office phone, WiFi phone & pharmacy etc.) which will simultaneously ring.
2. Make and receive calls through the OfficeServ system from any device including mobile as if you were at your desk.
3. Always in contact, never miss that important call.
4. Managing calls through the system allows you to maintain the central benefits of call control, operator console, voice mail, call recording, etc.
5. Full control of the call including transfer with Pro upgrade.

Every business needs to maximise the return on investment and utilisation of new resources, and your new Samsung OfficeServ solution is no exception. With an array of new and enhanced features and functionality at your disposal it is imperative that each user is able to control their own extension to meet their individual working patterns. Samsung has made ongoing extension management as simple as possible by developing OfficeServ EasySet an intuitive browser interface that allows each user to take command of their communications, enhancing efficiency and productivity.

Samsung have partnered with Tiger Communications plc, one of the most respected hospitality software companies in the UK and Europe, together we bring you OfficeServ Hospitality, the Premises Management Software suitable for any hospitality environment no matter how big or small. Samsung's OfficeServ Hospitality is ideal for use as a standalone system for smaller care homes and sheltered accommodation. Alternatively for larger premises and campus requirements, it can be fully integrated with new or existing premises management systems or voicemail and messaging systems. It has been designed to be fully integrated into the Samsung OfficeServ 7000 series business communications platform, giving it some very unique features - and a higher level of integration than other 'off the shelf' solutions are able to provide. The full OfficeServ 7000 Series range runs from the OS7030, OS7100 and OS7200S, which are ideal for care homes or sheltered accommodation through to the OS7200 and OS7400, which are more suited to medium-sized or larger premises and campus requirements. It also supports both DECT and WiFi wireless handset options for workers such as nurses, carers, duty managers or security personnel who are constantly mobile around your premises. With an extensive selection of enhanced business applications, the Samsung OfficeServ Hospitality package is a scalable solution that can be tailored to meet your individual needs now, but with technology that makes sense for the future.

The OfficeServ IP-UMS truly unifies all your Voice Mail, Fax Mail and E-mail messages, making SMB more responsive, flexible and efficient. The OfficeServ IP-UMS voice processing and Unified Messaging application provides a unified messaging platform allowing nurses and carers to access any type of messages anytime, anywhere. The OfficeServ IP-UMS also offers your residents the capability to recieve messages from loved ones, giving them functionality they would expect as if they were at home.

The integration of the nurse alarm system and the phone system provides a unified communications platform allowing the flexible delivery of urgent messages and alarms within the caring environment. This integrated approach significantly reduces capital costs by integrating communication networks as well as reducing the number of devices carers and mobile staff have to carry. The normal audit trail of alarms is maintained as the phone system intelligently communicates with the alarm system providing informaiton on alarm answering and response. The OfficeServ NurseCall is currently fully compatible with Nurse Call systems from Courtney Thorne and Televic.

First impressions count so it is imperative that incoming calls are managed as effectively and professionally as possible by your Operators. Thats why Samsung has developed OfficeServ Operator, a PC based Console that makes handling high volume call traffic as smooth and efficient as possible, the image of your organisation. With the simplicity of point and click operation, OfficeServ Operator replaces traditional handset key and lamp working to offer each Operator extensive call handling functionality, vastly improving their day-to-day management of incoming call traffic. OfficeServ Operator offers users choice, allowing the more experienced operator to revert to keyboard operation without compromising functionality. Stand in or temporary operators can use drag & drop or follow the context sensitive prompts displayed at the top of the screen. Giving the operator visibility of caller ID and number dialled, making the personalised handling of calls for multiple residents easy.

The OfficeServ Voice Messaging family (OSVM) offer a powerful choice of messaging solutions that are not only cost effective but can also deliver the benefits of voicemail and call processing to any caring environment. The OfficeServ Voice Messaging is embedded into the OS7030, OS7100, OS7200S and provided on OS7200 and OS7400 as an optional module (SVMi-20), Providing 1 to 20 ports of voice messaging for the range of Samsung Communication systems. The OfficeServ Voicemail provides a cost effective call processing solution for any environment 24 hours a day, 7 days a week. Easy to use and manage, the OSVM can help your business reduce the number of missed or dropped calls, increase efficiency and improve the levels of customer service you provide. Administrator reports also allow you to view how effectively your investment is being utilised. For example OSVM can report how many messages each user has taken, or how many times an individual Auto Attendant option is chosen. The OfficeServ Voice Messaging also offers your residents the capability to recieve messages from loved ones, giving them functionality they would expect as if they were at home.

A fully integrated plug-in module for the OfficeServ Call Reporting and Contact Centre range of products, which can record your ISDN30, ISDN2, SIP or Analogue trunks. By providing a complete management and call recording solution, which is contained and managed from a single work station or server, storing, finding, playback and archiving of calls is just a click away. Many types of organisations can benefit from using OfficeServ Voice Recording. In particular, there are obvious advantages for legal firms, insurance companies, call centres, public agencies, health centres/doctors surgeries and any FSA regulated company that is legally bound to record calls. However, call recording is vital for any organisation that is serious about:
- Resolving who said what disputes
- Telesales and marketing training
- Confirming quantities and specifications of an order
- Staff protection from abuse
- Litigation purposes, can be used in a UK court
- Monitoring staff performance
- Monitoring customer care.