During the last few years the basic functionality of voicemail has become increasingly popular as users have identified the efficiency gains from taking accurate and timely messages from their customers. OfficeServ Messaging solutions can enhance this functionality by integrating voicemail with e-mail, providing Auto Attendant to answer and direct callers or intelligently routing callers or fax messages. Greetings and call routing can be changed according to time-of-the-day, day-of-the-week, CLI, and DDI, so that greetings and call routing can be customised for callers, users and groups.
With the ‘follow-me’ facility, users can instruct the system to try their alternative locations, so that the voicemail can attempt to put calls to their mobile, home, or any other alternative number. Should the call fail to be answered, it can then be routed to the voicemail so that the caller can leave a message. Voicemail messages can be converted to e-mail and transferred to individual mailboxes. This allows users to access all their messages regardless of the original medium used. This alsoenables users to copy, forward or store messages on their laptop or PC for future reference. It is also possible, with the press of a button, to record an on-going telephone conversation to your voicemail box.