The recording of communications with customers, suppliers and partners is not only important to help you analyse and improve operational efficiency and performance, it is also increasingly important for compliance with corporate governance regulations, such as Sarbanes Oxley and Basel 2. CMS VR can be used to securely record and store copies of all conversations so that they can easily be retrieved and replayed at any point in the future either for training purposes or to clarify exactly what was discussed.
It can be deployed as a stand alone solution or fully integrated with Samsung CMS to provide a complete management and call recording solution, so that storing, finding, playback and archiving of calls is just a click away.