At Samsung we prefer to talk about benefits than technology but of course technology plays its part in providing the solutions that bring commercial, operational and financial benefits to your business. Our products are designed to embrace the technology in an efficient manner so that the benefits are delivered to your staff and customers seamlessly. In this section of the web site we outline 4 elements of technology that provide a substantial enhancement to your Unified Communications solution.
Computer Telephony Integration (CTI)
CTI really is the first step towards Unified Communications. It is the process that integrates your telephone system with the PC’s on your network – Computer, network and telephone system all working together.
IP (Internet Protocol)
Not really related to the internet but the process by which your telephone system can be connected to your network (LAN/WAN). Through the use of IP telephone traffic can be routed or delivered anywhere you are currently delivering data (or PC connections). That may be around the office or site or it may be off-site to remote locations, other offices, people working from home or a mobile work force working on the move.
Digitally Enhanced Cordless Telephones (DECT)
(DECT ) Cordless telephones provide contactability and mobility around the office or site but are just like a regular extension to the telephone system. This is ideal for shop-floor environments, retail, factory, showrooms, garden centres, etc. In fact, anywhere where mobility is key and desks less relevant.
WiFi
WiFi also provides connectivity and mobility around the office or site but not just for voice calls via the telephone but also for data and PC applications. So, that’s mobility and portability for both the phone and the PC again ideal for shop-floor environments, retail, factory, showrooms, garden centres, etc.